Tenant FAQs

Answers to your frequently asked questions

  • Can you hold a place before I apply?

    No. Applications must be submitted to the office and approved prior to holding.
  • Do I pay first month’s rent and last month’s rent with my security deposit?

    No. We only require the security deposit within 24 hours of applicant approval. The 1st month's rent is to be paid before or on the day of Move-In; it will be prorated accordingly if the Move-In date is not on the 1st of the month. If the Move-In Date is within the last week of the Month, it is required that the prorated rent and next month’s rent is paid together.
  • How old do you have to be to apply?

    Any bodies over the age of 18 that will be residing in the home have to apply.
  • Is the deposit refundable?

    $250 of the deposit is considered non-refundable. The remaining deposit is refundable based upon the condition of the home when vacating and after all applicable damage charges are assessed. Subject to change.
  • Who needs a cosigner?

    Co-signers are requested for applicants who do not meet the income criteria, who have low credit, and/or if they have negative rental references or concerning criminal activity. We will not pre-qualify applications.
  • You have a property I want to rent. How do I apply?

    The most effective way to apply is through the Online form but you can print off a physical form and email/fax or deliver in person if that method is preferred.
  • How do I pay rent?

    The most effective way to pay rent is through the Tenant Portal online but you can submit physical payments such as personal checks or certified funds via USPS or drop off.
  • I want to get a pet. What do I do?

    First, the property has to be Pet-Friendly. Secondly, any applicants with a four-legged family member must complete the pet screening process through PetScreening.com, and pay applicable fees per pet screening results. The breakdown can be found underneath the Tenant Prospective Forms.
  • I want to move out, but my roommate wants to stay. What do I do?

    At the end of the lease term the vacating roommate must submit a 30 day notice and pay the contractual administrative fee listed in the agreement, then a roommate release addendum will be generated and it is to be signed by all parties in order to be executed at the end of the lease term.
  • My lease expiration is coming and I want to move out. What do I do?

    All tenants are required to provide a written 30 Day Notice to vacate to the office; 30 days prior to the lease end date. The 30-Day Notice Form can be found underneath the Tenant Forms.
  • Who is responsible for paying for repairs & maintenance requests?

    Any repairs and maintenance done to the property that is determined resident caused is a resident expense. Any standard maintenance repairs considered normal wear and tear or not caused by residents will be paid by the Owner. This does not include cosmetic requests. Ask for more details.